A missed call texts back in seconds. Your crew approves before anything books.
TextBackPilot is a missed-call text-back and AI qualification system for plumbing, roofing, and home-services businesses. When your crew can't pick up, the caller gets an SMS right away, a short conversation qualifies the job — service, address, urgency, photo — emergencies go straight to a human dispatcher, and your staff approve before any booking link goes out. Full audit trail per conversation.
$500 fixed TextBackPilot Pilot — one trade business, one phone number, missed-call text-back + qualification + approval queue, live in about 7 days. We wire your Twilio number, tune the emergency rules with you, and your staff approve every booking from their phones.
Billing is not connected on this page yet — the next step after the demo is a pilot request, and we confirm scope and price before any charge. Price above is an untested hypothesis, not proven demand. Billing not connected.
1. Missed callA call goes unanswered (mock Twilio webhook in this demo; your real number at pilot).
2. Instant text-backAn SMS reaches the caller in seconds — before they dial the next company on the list.
3. AI qualificationA short SMS conversation collects name, service, address, urgency, and an optional photo.
4. Staff approveReview on your phone. Nothing books and no booking link sends without explicit staff approval.
5. Booked or dispatchedApproved jobs get a booking link; emergencies are dispatched to a human immediately.
Live demo — simulate a missed call
SAMPLE DATA The businesses, callers, numbers, and conversations below are sample data, honestly labelled, so you can see the whole journey end to end. Telephony here is a mock Twilio adapter, qualification is a mock GPT adapter, and booking is a mock Calendly adapter — no real call, text, or booking happens, and no data leaves this page.
Bookings & dispatches SAMPLE
Approved bookings (BK-MOCK ids) and emergency dispatches appear here — for this tenant only.
Emergency rules
Gas smells, active flooding or burst pipes, sewage backup, no heat in freezing weather, and sparking electrics never wait for a booking link — they route to your on-call human at intake. Everything else qualifies, then waits for staff approval.
Audit trail
TextBackPilot ready. Every missed call, text-back, reply, block, approval, booking, and dispatch is logged here — for this tenant only.
Support & legal
Support: pilot businesses get email support and a shared issue log; the text-back flow is monitored daily during the pilot. TextBackPilot drafts and routes conversations — it does not dispatch emergency services itself, quote prices, or give trade advice; your staff remain responsible for every booking and dispatch. Callers are told they are texting with an automated assistant for the business, with a human handoff on request. This demo stores data only in your browser; pilot deployments add real accounts, encrypted Twilio credentials, server-side tenant separation, caller consent/opt-out (STOP) handling, and carrier registration before any real send. Sample data is fictional. Billing is not connected.
Next step: run the demo, then request a pilot via the contact step on this page — we confirm scope, number setup, and price before any charge.